Privacy Policy

Who we are

Our website address is: https://www.dearvalentine.com.au.
This site is owned and operated by Dear Valentine Chocolate. We take your privacy seriously and are committed to protecting your personal information in accordance with the Australian Privacy Principles (APPs) under the Privacy Act 1988 (Cth).

Information we collect

We may collect the following information when you use our website:

  • Personal details (such as your name, email, delivery address, phone number) when you make a purchase, join our mailing list, or contact us.

  • Payment information (processed securely via third-party payment providers, we do not store full credit card details).

  • Technical information such as your IP address, browser type, device type, and cookies.

  • Any information you provide through forms, comments, reviews, or uploaded media.

Comments

When visitors leave comments, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help detect spam.

An anonymised string created from your email address (a hash) may be sent to the Gravatar service to check if you are using it. The Gravatar service privacy policy is here: https://automattic.com/privacy/.

After approval of your comment, your profile picture may be visible to the public alongside your comment.

Media

If you upload images to the website, avoid uploading images with embedded location data (EXIF GPS). Visitors to the site can download and extract such data from images.

Cookies

Our website uses cookies to improve your browsing experience. Cookies may be used to:

  • Remember your login or cart details.

  • Analyse traffic and website performance.

  • Deliver targeted advertising through services like Meta (Facebook/Instagram) or Google.

You can disable cookies in your browser settings, but some parts of the site may not work properly.

Embedded content from other websites

Articles on this site may include embedded content (e.g. videos, images, articles). Embedded content behaves exactly as if you visited the other website directly.

These websites may collect data about you, use cookies, and track your interaction if you are logged into their platform.

E-commerce & Payments

When you purchase from us, we collect necessary information to process and deliver your order. Payments are handled through secure third-party providers such as Stripe/PayPal/WooCommerce Payments. We do not store or have access to your full payment card details.

Email Marketing & Newsletters

If you sign up to our mailing list, we will collect your name and email address to send updates, promotions, and offers. You can unsubscribe anytime using the link provided in our emails.

We use Mailchimp to manage newsletters, and their privacy policy applies when you sign up.

Who we share your data with

We only share your personal information when necessary to:

  • Fulfil your order (shipping carriers, payment processors).

  • Provide marketing services (e.g., email platforms, advertising partners).

  • Comply with legal obligations.

We do not sell or rent your personal data to third parties.

How long we retain your data

  • Comments and metadata: indefinitely, to recognise follow-up comments.

  • Account information: while your account is active.

  • Order details: retained as required for tax, accounting, or legal obligations (usually 7 years in Australia).

Your rights

You have the right to:

  • Access the personal information we hold about you.

  • Request correction of inaccurate information.

  • Request deletion of your data (unless we are legally required to keep it).

  • Opt-out of marketing communications at any time.

Requests can be made by contacting us at chocolate@dearvalentine.com.au

Where your data is sent

Visitor comments may be checked through automated spam detection services.
Some data may be processed by third-party providers located outside of Australia (e.g., cloud hosting, payment processors). We ensure appropriate safeguards are in place.

Security

We take reasonable steps to protect your personal information against loss, misuse, unauthorised access, disclosure, or alteration. However, no method of electronic transmission is 100% secure.

Changes to this policy

We may update this Privacy Policy from time to time. The latest version will always be available on this page.

Contact us

If you have questions about this Privacy Policy or how your information is handled, please contact us at:
Email: chocolate@dearvalentine.com.au
Address: 69 Main Street, Sheffield, Tasmania, Australia.

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